ticket 999's Privacy Policy
Your personal information is very important to us. This policy explains in detail what information we collect, how it is used, and what measures ticket 999 takes to protect your data.
Table of Contents
1 Introduction and Scope
ticket 999 is an online gaming and sports betting platform serving users in Bangladesh. This Privacy Policy ("Policy") applies to the ticket 999 website, mobile application, and all our digital services. It describes what information we collect from our users ("you" or "member"), how that information is stored and processed, and under what circumstances it may be shared with third parties.
By continuing to use our services, you are considered to have accepted the terms of this Privacy Policy. Please read this policy in full before opening an account with ticket 999. You should also read our Terms and Conditions page to understand the general terms and restrictions governing use of our services, as those terms are connected to this Privacy Policy.
This policy applies to all registered and unregistered users aged 21 and above. ticket 999 firmly states that our services are for persons aged 21+ only.
2 Information We Collect
ticket 999 collects various types of information. This information falls into two main categories — information you provide directly and information collected automatically while you use our services.
2.1 Personal Identification Information
- Full name
- Date of birth (for age verification)
- Mobile number and email address
- National ID (NID) or passport number (during account verification)
- Bank account details and mobile financial service numbers (bKash, Nagad, Rocket, Upay)
2.2 Technical Information
- IP address and browser type
- Device type, operating system, and unique identifier (Device ID)
- Login time, session duration, and navigation data
- Location data (only to confirm service availability)
2.3 Transaction Information
- Deposit and withdrawal history and amounts
- Details of betting and gaming activity
- Bonus claims and usage information
3 How We Collect Information
ticket 999 collects your information in the following ways:
3.1 Information Provided Directly
You provide information to us directly during account registration, identity verification (KYC), deposit and withdrawal requests, customer service contact, and participation in promotional offers.
3.2 Automatically Collected Information
Information is collected through cookies, pixel tags, and similar technologies when you visit our website and mobile app. This includes your browsing behaviour, preferred game categories, and patterns of service use.
3.3 Information Received from Third Parties
In certain cases we may receive information from our payment providers (such as bKash, Nagad), fraud-prevention services, and analytics partners. This information is used only to ensure the security of your account and the quality of our services.
4 Purpose of Using Information
ticket 999 uses collected information for the following purposes:
- Account Management: For registration, login verification, password recovery, and maintaining membership.
- Processing Financial Transactions: For receiving deposits, processing withdrawals, and applying bonuses. Please note the minimum deposit is ৳100 and the minimum withdrawal is ৳1,000.
- Identity Verification (KYC): To confirm age and identity for account security and fraud prevention.
- Customer Support: To provide assistance via 24/7 live chat and email and to resolve complaints.
- Service Improvement: To enhance the gaming experience, platform performance, and user satisfaction.
- Promotional Communications: To keep you informed about offers and updates (you may opt out of these communications at any time).
- Responsible Gaming: To identify unusual betting behaviour and take protective measures. More details are available on our Responsible Gaming page.
- Legal Compliance: To operate in accordance with applicable laws and regulations.
5 Sharing Information with Third Parties
ticket 999 does not sell your personal information to third parties. However, information may be shared with trusted partners in certain circumstances:
5.1 Service Providers
We work with trusted third-party providers for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), fraud prevention, technology infrastructure, and customer support. These providers may only use the information for the specified purpose.
5.2 Game Software Providers
Our game software partners — including Pragmatic Play, PG Soft, Evolution, JILI, and Spribe — may access gameplay data and transaction information. This information is used only to operate gaming activity.
5.3 Legal Requirements
We may be required to provide certain information in response to a court order, legal process, or valid request from a government authority.
5.4 Business Changes
In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new owner. We will notify you in advance if this occurs.
6 Cookies and Tracking Technologies
ticket 999 uses cookies and similar technologies on our website and application.
6.1 Types of Cookies
- Essential Cookies: These are necessary to maintain login sessions and for security, and cannot be disabled.
- Functional Cookies: Used to remember your language preferences and other settings.
- Analytics Cookies: Collect data about how the service is used to help improve it.
- Marketing Cookies: Used to display relevant advertisements; you can control these through your browser settings.
6.2 Cookie Management
Most cookies can be blocked or deleted by changing your browser settings. However, disabling essential cookies may cause some parts of our service to not work properly.
7 Data Retention and Deletion Policy
How long ticket 999 retains your information depends on the type and purpose of the data:
- Account Information: Retained while your account is active and, after closure, for the period required by applicable legal obligations.
- Financial and Transaction Information: Retained for the period required under financial laws and regulations.
- Communication History: Records of customer service interactions are retained for a limited period.
- Marketing Preferences: Retained for as long as you use the service or until you withdraw consent.
Once the retention period has passed or the purpose for which information was held has been fulfilled, the data is securely deleted or anonymised.
8 Your Rights
You have the following rights regarding your personal information:
8.1 Right of Access and Correction
You can view and update your information at any time by accessing your profile. Any changes to your name, contact details, or payment information can be made through account settings or via customer support.
8.2 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, some information may not be immediately deletable due to legal obligations or active transactions.
8.3 Right to Opt Out of Marketing Communications
You can unsubscribe from promotional emails and messages at any time through account settings or by contacting our support team. Transactional and security-related messages will continue to be sent.
8.4 Right to Data Portability
You may request a copy of your account data in a structured, commonly readable format.
9 Security Measures
ticket 999 applies industry-standard technical and organisational measures to protect your information:
- SSL Encryption: All data transfers are secured with 256-bit SSL encryption.
- Two-Factor Authentication: OTP verification is required for account login and important changes.
- Firewall and Intrusion Detection: Advanced network security systems remain active at all times.
- Staff Training: All staff are trained to follow strict privacy policies when handling user data.
- Regular Security Audits: Regular third-party security reviews are conducted to identify potential vulnerabilities.
- Data Minimisation: Only the minimum information necessary for the service is collected and retained.
However, no method of transmitting information over the internet is completely secure. While we ensure the highest level of protection, you are advised to remain aware of potential risks. If you notice any unusual activity on your account, notify our support team immediately.
10 Policy Changes
ticket 999 may change or update this privacy policy from time to time. Depending on the nature and significance of the changes, we will notify you in the following ways:
- Displaying a notification banner on the service
- Sending an update notification to your registered email address
- Changing the "Last Updated" date at the top of this page
For significant changes, we will try to give at least 30 days' notice before they take effect. If you continue using the service after an update, you will be considered to have accepted the revised policy. For other information about our service and general questions, you can visit the FAQ page.
To learn more about us and read details about ticket 999's goals and values, you can visit the About Us page.
Privacy Contact
For any questions, concerns, or requests to exercise your rights regarding this privacy policy, you can contact ticket 999 through the channels below. Our team is available 24 hours a day, 7 days a week in Bengali and English.